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Accurate Door

Residential Service Coordinator

Location: Aurora, IL (On-site)

Be the Calm Behind the Schedule.

Accurate Door is hiring a Residential Service Coordinator to help turn incoming residential opportunities into booked work, smooth communication, strong customer experiences, and real revenue. This role is ideal for someone who is warm, organized, sales-capable, and comfortable using technology to keep both customers and the team moving forward.

At Accurate Door, CARE means Create a Remarkable Experience, and that standard shapes how we work with customers and with each other every day.

You will be the bridge between the customer and the field. That means answering phones, booking jobs, helping move door-sale opportunities along, making follow-up calls, gathering reviews, supporting maintenance plan growth, and helping create a polished experience from first contact through completion.

Key Responsibilities

Respond to incoming residential leads across a variety of platforms and convert into scheduled jobs
Oversee and support residential door sales and estimate follow-up
Help coordinate installs and customer communication
Make happy calls, gather reviews, and support post-service follow-up and sales efforts
Promote maintenance plan enrollment and renewals
Use CRM and scheduling tools to keep work accurate and organized
Help improve booking rates, response times, and customer satisfaction

Qualifications

Strong customer service and client-facing experience
Sales confidence and comfort discussing options and money
Organized, detail-oriented, and comfortable in a fast-paced service environment
Strong communication skills over the phone and in person
Experience with ServiceTitan is a plus
Familiarity with social media platforms and GoHighLevel is a plus
Reliable transportation; valid driver's license preferred

Pay and Benefits

Full-time, W-2 Employment
Base salary of $50,000 plus bonus and commission structure
Additional earnings through bonuses and commission based on booking, sales, and customer retention results. Total earnings vary by performance and are not guaranteed
Weekly pay
401(k) with company match
Medical, dental, and vision insurance
The company covers 100% of employee health insurance premiums
HSA contribution
PTO
Ongoing development and sales training

Why Accurate Door

This role matters because the customer experience often starts before a technician ever arrives. Accurate Door wants someone who can bring order, confidence, and follow-through to that process. It is a strong fit for someone who likes ownership, likes people, and wants a role with both structure and upside.

Accurate Door is an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.

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Residential Service Coordinator — Accurate Door

\n\n

Position summary

The Residential Service Coordinator is responsible for coordinating access to community, governmental, and clinical supports for residents served by Accurate Door. The role emphasizes intake and eligibility screening, benefits and resource navigation, appointment and referral coordination, timely and accurate case documentation, and monitoring progress against individualized service plans. This position operates in a non‑clinical capacity, working under the supervision of licensed clinicians or program administrators when clinical judgment or diagnostic assessment is required.

The incumbent performs direct client contact and community outreach to reduce service gaps, supports family members and caregivers with resource linkage, and assists internal teams by organizing logistics for prevention and intervention activities. The role contributes to program compliance, reporting, and continuous quality improvement while maintaining client confidentiality and person‑centered practice.

\n\n

Objectives and Key Results (OKRs)

Objective: Ensure timely access to appropriate services for residents.\n - Key Results: 90% of new referrals receive initial contact within 3 business days; 80% of intake assessments completed within 7 calendar days of referral.
Objective: Increase resident enrollment in eligible public and community benefits.\n - Key Results: Increase successful benefit application or enrollment actions to 65% of eligible residents within 90 days of intake; reduce the average time-to-enrollment by 20% year over year.
Objective: Improve case documentation quality and compliance.\n - Key Results: 95% of case notes completed within 48 hours of client contact; zero documentation-related compliance findings on internal audits.
Objective: Strengthen interagency coordination and referral success.\n - Key Results: Achieve an 85% referral completion rate (confirmation of attendance or service initiation); establish or renew partnerships with at least 4 key community providers per fiscal year.

\n\n

Key Performance Indicators (KPIs)

Average time from referral receipt to first client contact (days).
Percentage of intake and eligibility screenings completed within established timeframes.
Rate of successful enrollments/applications submitted and approved for benefits and community services.
Referral completion rate (services initiated or attended following referral).
Timeliness and accuracy of case documentation (notes filed within 48 hours; error rate on audits).
Number of service gaps closed per caseload (e.g., housing, transportation, medication access).
Client follow‑up compliance rate (scheduled follow-ups completed within target intervals).
Participation metrics for workshops/support groups organized or facilitated (attendance and completion rates).

\n\n

Problems solved — internal and external customers

External customers (residents, families, caregivers): Mitigates barriers to care by simplifying benefits navigation, reducing delays in service initiation, arranging supports (transportation, in‑home services), and connecting clients to appropriate community resources.
Internal customers (clinicians, program managers, administrative teams): Reduces clinician administrative burden by managing logistical coordination and documentation, improves program throughput by achieving timely referrals and enrollments, and supplies accurate case data for treatment planning and reporting.
Organizational compliance and reporting: Ensures documentation and eligibility processes meet funding, regulatory, and quality assurance requirements, thereby reducing risk of audit findings and service disruptions.
System-level gaps: Identifies recurring access bottlenecks and contributes to process improvements that increase efficiency and equity of service delivery.

\n\n

Core responsibilities and scope of duties

Conduct comprehensive intake and eligibility screenings; document findings and recommended service pathways.
Assist clients and families with applications for public benefits (e.g., Medicaid, SNAP, disability benefits) and nonprofit resources; follow applications through to resolution.
Coordinate referrals and appointments with internal clinicians and external providers; confirm attendance and report outcomes.
Arrange logistics for resident supports, including transportation, in‑home services, respite, and community program enrollment.
Facilitate or co‑facilitate support groups, educational workshops, and prevention/intervention activities as assigned.
Maintain accurate, timely case records in electronic health/case management systems consistent with organizational and regulatory standards.
Monitor client progress against service plans, escalate clinical concerns to licensed staff, and update care plans as directed.
Collect and report data for performance measurement, funding reports, and continuous quality improvement initiatives.
Develop and maintain relationships with community agencies, vendors, and government benefit offices to streamline service pathways.
Participate in multidisciplinary team meetings, supervision, and training; adhere to confidentiality, safety, and mandatory reporting obligations.

\n\n

Key skills, abilities and knowledge required to perform the job duties as described

Required competencies include strong client‑centered interpersonal and communication skills; proficiency in intake interviewing and needs assessment; working knowledge of public benefits systems and community resource landscapes; ability to manage caseloads and prioritize tasks under time constraints; competency with electronic case management systems, common office software (e.g., word processing, spreadsheets), and basic data entry and reporting; sound judgment for appropriate escalation to licensed clinicians; cultural humility and trauma‑informed approach to service delivery; confidentiality and HIPAA awareness. Preferred experience includes prior work in social services, behavioral health, rehabilitation, or case coordination; familiarity with local service provider networks; bilingual capabilities where relevant; valid driver’s license and ability to arrange or provide community transport when required. Professional development areas to support success include training in motivational interviewing (non‑therapeutic engagement techniques), benefits navigation certification, community resource mapping, and quality improvement/data literacy.

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Residential Service Coordinator

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